Cancellation, Return, Replacement & Refund Policy

Orders may be cancelled only before the shipping label for the order has been generated.

• Customers may request cancellation before the shipping label is generated.
• Once the shipping label has been generated, the order enters the shipping and fulfilment process and cannot be cancelled, modified, or recalled.
• For an approved cancellation made before shipping label generation, the full amount paid by the customer will be refunded through the original payment method.

Cancellation requests should be made as early as possible after placing the order.

Customers may request changes to their order, such as:

• Delivery address
• Contact or mobile number
• Product quantity
• Other order details

Such changes can be requested only before the shipping label is generated.

Once the shipping label has been generated, the order can no longer be modified. Order modifications are subject to the feasibility of processing the request before the order enters shipment.

Vyrudhya may provide a replacement or refund when an order has a genuine fulfilment or product-related issue, including:

Issues relating to damaged products, incorrect products, or missing items must be reported within 48 hours of receiving the order.

The 48-hour period will be calculated from the delivery date/time recorded by the applicable delivery service.

To help us investigate and resolve the issue quickly, customers should provide:

• Order number
• Description of the issue
• Clear photographs of the product and packaging, where applicable
• A short unboxing video, if available

An unboxing video is preferred but not mandatory.

After receiving a complaint, Vyrudhya may request photographs, videos, or other relevant information to verify the issue.

Where the issue is determined to be attributable to Vyrudhya, manufacturing, packing, or damage occurring during delivery, Vyrudhya will provide an appropriate resolution under this policy.

We may request the affected product to be returned where necessary for verification or replacement.

Where a genuine product issue is confirmed, Vyrudhya will generally offer a replacement of the affected product where replacement stock is available.

Replacement may be provided for:

• Damaged books
• Incorrect books
• Missing items

For a damaged or incorrect product attributable to Vyrudhya or the delivery process, the customer will not be required to bear the return shipping cost where a return is requested by Vyrudhya.

If the required replacement is unavailable, Vyrudhya may provide an appropriate refund instead.

Where a refund is approved, the refund will be processed through the original payment method used for the order.

Once a refund is approved, Vyrudhya will initiate the refund through the applicable payment gateway or original payment method.

While we initiate approved refunds promptly, the time taken for the amount to actually appear in the customer's account may vary depending on:

• Payment method
• Bank or card issuer
• Payment gateway
• Banking or payment network processing

Customers should allow approximately 5–7 business days for the refund to reflect, depending on the payment method.

Vyrudhya cannot control delays caused by banks, card issuers, payment gateways, or other external payment networks.

Returns, replacements, or refunds will generally not be available in the following situations:

• Change of mind after purchase
• Personal preference after the order has been processed
• Minor outer packaging wear or cosmetic scuffing that does not affect the books or their usability
• Damage caused after delivery through misuse, improper handling, or storage
• Issues resulting from incorrect, incomplete, or inaccurate customer-provided delivery information
• Issues reported after the 48-hour reporting period
• Orders where the customer refuses delivery for reasons unrelated to a product defect or fulfilment error

This does not affect Vyrudhya's responsibility to resolve genuine issues attributable to the product, packing, or fulfilment.

An order may be returned to Vyrudhya by the delivery service when, for example:

• The customer is unavailable for delivery attempts
• The customer refuses to accept the parcel
• The delivery address or contact information provided by the customer is incorrect or incomplete
• Delivery cannot be completed for reasons attributable to the customer

In such cases, Vyrudhya may contact the customer to determine whether re-delivery is possible.

Where an order is returned because of an incorrect address, customer refusal, repeated unavailability, or another reason attributable to the customer, any additional shipping or re-delivery costs may be borne by the customer.

Any refund, where applicable, will be considered after the product is received back by Vyrudhya and the applicable shipping or handling costs have been assessed.

Bulk purchases, school orders, institutional orders, and other special commercial orders may be subject to separate terms mutually agreed between Vyrudhya and the customer or institution.

Where a purchase order, quotation, or other written commercial agreement contains specific terms regarding cancellation, returns, replacements, or refunds, those agreed terms will apply to that order.

For orders placed directly through the Vyrudhya website, customers should contact us with:

• Order number
• Customer name
• Registered mobile number or email address
• Description of the issue
• Photographs or other supporting information, where applicable

Requests should be sent to:

anvitha@vyrudhya.com

For cancellation or order modification, customers should contact us before the shipping label is generated.

For damaged, incorrect, or missing items, the issue should be reported within 48 hours of delivery.

For questions regarding cancellations, returns, replacements, refunds, or order-related concerns, please contact:

We aim to review genuine customer concerns fairly and provide an appropriate resolution as quickly as reasonably possible.